Need a Hand?

Top Questions

Why do I need to complete KYC?

The KYC process is essential for compliance with the Fourth Anti-Money Laundering Directive (AMLD4), which mandates thorough identity verification and customer risk assessment to prevent financial crimes such as money laundering and terrorist financing. Stable mint Ltd adheres to these regulations to maintain a secure and compliant platform.

What happens if I lose my login credentials?

If you lose your login credentials, please use the password recovery option on our login page. Follow the steps to verify your identity and securely reset your password. For additional assistance, contact our support team at support@stablemint.io, who are ready to help you through the process.

Which self-custodial options are available?

Stable Mint supports a variety of self-custodial wallet options compatible with ERC20 and BEP20 tokens via WalletConnect, allowing users to manage their tokens securely and independently.

How fast are redemption requests processed?

Redemption requests are typically processed within one business day, depending on the verification of the request and current network conditions. We strive to handle all transactions swiftly and efficiently to ensure a smooth user experience.

Why is there a minimum amount to redeem?

A minimum redemption amount is set to ensure efficient transaction processing and minimize operational costs. This helps us maintain a streamlined process and allows us to keep redemption requests free for all users.

How can I track the status of my transactions on the platform?

You can track the status of your transactions by accessing the active request tab in the platform dashboard. This feature provides real-time updates and detailed information about each transaction. Additionally, you will receive email notifications at each step of the redemption process.

Does Stable Mint offer API integration?

Stable Mint does not offer API integration. However, we are actively working on developing API integration options for developers and businesses to automate and integrate their systems with our platform. This includes functionalities for account management, transaction processing, and more. Please contact us for more information.

What are the fees?

Currently, there are no fees associated with the minting and redemption of stablecoins. On-chain transactions require network fees (gas) paid by the end-user. Users must ensure they have sufficient ETH for transactions on the Ethereum network and BNB for Binance Smart Chain transactions. The Stable mint Ltd team is actively working to abstract these gas requirements and will notify users when this feature becomes available.

Are there limits?

While there are currently no maximum limits, we have set a minimum of €200,000 per mint request to ensure efficient processing and operational efficiency.

How fast are requests processed?

Requests to open new business accounts are typically processed within one business day, depending on the complexity of the request and current network conditions. We strive to ensure prompt and efficient service for all our clients.

How can I track the status of my transactions on the platform?

What should I do if I forget to include my unique reference ID during a bank transfer?

If you forget to include your unique reference ID in a bank transfer, please contact our support team immediately. Providing the transaction details will help us manually match the transfer to your account, ensuring the funds are properly credited.

Does Stable Mint offer API integration?

What are the fees?

There are no fees associated with the minting and redemption of stablecoins. On-chain transactions require network fees (gas) paid by the end-user. Users must ensure they have sufficient ETH for transactions on the Ethereum network and BNB for Binance Smart Chain transactions. The Stable mint Ltd team is actively working to abstract these gas requirements and will notify users when this feature becomes available.

Which networks does Stable Mint support?

Stable mint Ltd supports transactions on the Ethereum and Binance Smart Chain networks, using the ERC20 and BEP20 token standards, respectively. Stable Mint will be announcing new blockchain integrations soon.

Which currencies does Stable Mint offer?

Initially, Stable mint Ltd offers Euro-denominated tokens. Plans are in place to expand our offerings to include USD, GBP, and other major currencies, depending on demand and strategic partnerships.

What controls does Stable Mint have over the smart contract?

As a regulated entity, Stable mint Ltd retains the right to freeze and/or blacklist addresses as required by national regulators. All smart contract functions are transparent and can be viewed directly via the block explorer, ensuring accountability and regulatory compliance.

Are the smart contracts audited?

Yes, our smart contracts have undergone thorough security audits by independent, accredited third-party entities. These audits ensure the contracts' functionality, security, and compliance with all regulatory standards. Stable mint Ltd remains committed to maintaining the highest levels of security and continues to partner with auditors to safeguard operational integrity.

How does Stable Mint ensure compliance with GDPR?

Stable mint Ltd ensures compliance with the General Data Protection Regulation (GDPR) by implementing rigorous data protection measures, conducting regular data audits, providing data transparency, and allowing users to exercise their privacy rights, including data access, correction, and deletion. For more details, please refer to our privacy policy.

Still Need Help?

Couldn't find the answer you were looking for in our FAQs? Our friendly support team is here to assist you.